{"id":14,"date":"2025-08-08T08:00:58","date_gmt":"2025-08-08T08:00:58","guid":{"rendered":"https:\/\/desiswad.store\/?page_id=14"},"modified":"2025-08-08T08:00:58","modified_gmt":"2025-08-08T08:00:58","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/desiswad.store\/hi\/refund_returns\/","title":{"rendered":"Cancellations and Refunds Policy"},"content":{"rendered":"<p><b>At <strong>Desi Swad Store<\/strong>, we strive to deliver quality products and maintain the highest customer satisfaction. Please read our Cancellations and Refunds Policy carefully to understand your rights and responsibilities.<\/b><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellations<\/h2>\n\n\n\n<p><strong>Before Dispatch:<\/strong><br>You can cancel your order within <strong>2 hours<\/strong> of placing it or before the item is dispatched, whichever comes first. To cancel, contact us immediately at:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong>Email:<\/strong> <a>info@desiswad.store<\/a><br>\ud83d\udcde <strong>Phone:<\/strong> +91 89290 33048<\/p>\n\n\n\n<p><strong>After Dispatch:<\/strong><br>Once the order has been shipped, cancellation is <strong>not allowed<\/strong>. However, you may be eligible for a return or refund as per the terms below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds Eligibility<\/h2>\n\n\n\n<p>Refunds are applicable only in the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You received a <strong>wrong item<\/strong> or <strong>damaged product<\/strong><\/li>\n\n\n\n<li>Your order was <strong>cancelled before dispatch<\/strong><\/li>\n\n\n\n<li>The product was <strong>out of stock or unavailable<\/strong> after payment<\/li>\n\n\n\n<li>The product delivered was <strong>expired<\/strong> or not fit for consumption<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u2757 Food items once opened or used are <strong>not eligible for refund\/return<\/strong> due to hygiene and safety concerns.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Process<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once your refund is approved, it will be processed within <strong>5\u20137 working days<\/strong>.<\/li>\n\n\n\n<li>Refunds will be credited to the <strong>original payment method<\/strong> (UPI\/Card\/Net Banking) used during the transaction.<\/li>\n\n\n\n<li>You will receive an email\/SMS confirmation once the refund is initiated.<\/li>\n<\/ul>\n\n\n\n<p>If you used <strong>Razorpay<\/strong> as the payment gateway, the refund will be handled securely through their system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Conditions (If Applicable)<\/h2>\n\n\n\n<p>If a return is approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Item must be <strong>unused<\/strong>, <strong>unopened<\/strong>, and in its <strong>original packaging<\/strong><\/li>\n\n\n\n<li>Return request must be made within <strong>2 days of delivery<\/strong><\/li>\n\n\n\n<li>Return shipping charges may apply unless the error is from our side<\/li>\n<\/ul>\n\n\n\n<p>Contact our support team to initiate a return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">No Refund Scenarios<\/h2>\n\n\n\n<p>We do <strong>not<\/strong> offer refunds in the following situations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change of mind or personal dislike after delivery<\/li>\n\n\n\n<li>Incorrect address or recipient unavailable at delivery time<\/li>\n\n\n\n<li>Products damaged due to misuse or mishandling by the customer<\/li>\n\n\n\n<li>Orders cancelled after shipment<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us for Cancellations or Refunds<\/h2>\n\n\n\n<p>For any issues related to cancellations, returns, or refunds, please contact:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong>Email:<\/strong> <a>info@desiswad.store<\/a><br>\ud83d\udcde <strong>Phone:<\/strong> +91 89290 33048<br>\ud83d\udd50 <strong>Working Hours:<\/strong> 10:00 AM \u2013 6:00 PM (Mon\u2013Sat)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Updates to This Policy<\/strong><\/h3>\n\n\n\n<p>We reserve the right to update or modify this policy at any time without prior notice. Please review this page periodically.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>At Desi Swad Store, we strive to deliver quality products and maintain the highest customer satisfaction. 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